We pack and dispatch orders within 1–2 business days and you’ll receive an email with tracking as soon as it leaves our warehouse.
Once it's shipped, UPS usually delivers within 2–5 business days. All in, expect your order in 3–7 business days from checkout to doorstep.
Right now, we ship to the contiguous United States. We can't yet deliver to:
We're working on it — if that's you, drop us a line and we'll let you know as soon as we can reach you.
As soon as your order ships, we'll email you a tracking number so you can follow it all the way home.
Every so often, weather or high shipping volumes slow things down on the carrier's end. If your order's running late, we’ll reach out to you, and chase it down for you.
We don’t offer refunds, but if there is a problem with your order, please let us know within 30 days, and we will do our very best to make it right. To report a problem, please contact us at olivehelp@citizensofsoil.com.
We can't take responsibility for delivery failure caused by an incorrect address, zip code, or phone number provided at checkout. We'll do everything we can to help sort it out, but please double-check these details when you order.
Sales tax is calculated at checkout based on your delivery address, and applied only in states where we're required by law to collect it. The exact amount is shown before you complete your order.
Email us at olivehelp@citizensofsoil.com—we're here for olive it.