Privacy policy

Citizens of Soil USA ("we," "us," or "our") operates this website and store, including all related content, products, services, tools, and features (the "Services"). We provide these Services to offer you, the customer, a curated shopping experience. Our Services are powered by Shopify, which helps us deliver and manage these Services for you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you browse, shop, or communicate with us through the Services. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using or accessing our Services in any way, you acknowledge that you have read and understood this Privacy Policy, and agree to how we handle your data as described here.

Personal Information We Collect and Process

"Personal information" means any information that identifies or can reasonably be linked to you or another person. This does not include information collected anonymously or de-identified.

We may collect or process the following categories of personal data depending on how you interact with us and applicable laws:

• Contact details: name, billing and shipping addresses, phone number, email address  
• Financial information: payment card details, transaction data, payment confirmation  
• Account information: username, password, preferences, settings  
• Transaction details: items viewed, added to cart or wishlist, purchases, returns, exchanges, cancellations, past transactions  
• Communications: information you provide when contacting customer support or otherwise communicating with us  
• Device and usage  device info, IP address, browser and network details, interactions with the Services  

How We Collect Your Information

We gather personal information from:

• You directly when you create an account, place an order, contact us, or otherwise provide your information  
• Automatically through cookies and similar technologies when you visit or use the Services  
• Third-party service providers who assist us with operations such as payment processing, fulfillment, and marketing  
• Our business partners or affiliates as permitted or required by law  

How We Use Your Personal Information

Your information may be used to:

• Provide, personalize, and improve our Services, including order fulfillment, payment processing, account management, and customer support  
• Send marketing communications you have consented to receive  
• Protect against fraud, unauthorized transactions, and other security threats  
• Comply with legal obligations and enforce our policies  

How We Share Your Information

We may share your information with:

• Shopify and other service providers who perform functions on our behalf  
• Marketing partners for advertising and promotional purposes as permitted by law  
• Affiliates within our corporate group  
• Legal authorities as required by law or to protect rights and safety  

We do not sell your personal information.

Your Privacy Rights

Depending on your location, you may have rights such as:

- Accessing your personal information  
- Correcting inaccuracies  
- Requesting deletion  
- Opting out of marketing or sale/sharing of your information for targeted advertising  

You may exercise these rights by contacting us at oliveus@citizensofsoil.com.

Security and Data Retention

We implement commercially reasonable security measures to protect your data. We retain personal information only as long as necessary for our business needs, legal compliance, or contractual obligations.

Children's Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page with an updated effective date.

Contact

For privacy inquiries or to exercise your data rights, please contact us at olivehelp@citizensofsoil.com